Have a consumer grievance?
Customer Service Advocates specializes in finding that elusive yet successful communication with large, enterprise companies while resolving the customer's most frustrating issues.
"I hired Customer Service Advocates because my lender for my student loans kept refusing my Total and Permanent Disability claim. (Customer Service Advocates) helped me get the right person on the phone and my claim was processed immediately."
-Disabled student loan borrower
"(Customer Service Advocates) were very helpful and saw to it that my needs were met. I am extremely satisfied with (them)."
"...your desire to assist a person (being the victim of) excess charges that were so overwhelming (I) could not resolve without your expertise in this field."
"(Customer Service Advocates) helped me with my student loans (a $75,000 problem). They took all the frustration and intimidation that goes with communicating with (the lenders) and turned it into a situation I can handle. They did this within a matter of days!"
"(Customer Service Advocates) helped solve my credit card dilemma. The company had signed me up for a debt cancellation program I never authorized. Customer Service Advocates was able to convince (the company) that I did not sign up for this. I was reimbursed over $1,500!"
(Customer Service Advocates) helped straighten out my insurance dilemma. I had changed insurance companies in the last year and was still receiving bills from the previous company. They even sent my account to a law firm in addition to a collection company. (Customer Service Advocates) helped me update my account and I actually had a refund instead of having to pay."
"(Customer Service Advocates) not only saved me from having my vehicle repossessed, but they were able to convince the bank to give me a courtesy correction with the credit bureau."
"It was enjoyable working with you."
-Account Manager recovery company
"Thanks for alerting us to the issues."
-Chief Officer of top 10 US company
"We would not have known about the customer issues had (Customer Service Advocates) not brought this to our attention. Thank you for this.
-Senior Officer in Large Retailer
"I appreciate your bringing this to our attention and allowing us to review and resolve the concern with (the client)."
-Director of world's largest medical provider (facilities)
"Thanks for working with us."
-President of large bank (Big 5)
"You are a wonderful consumer advocate!"
-Director of retail giant"It was a real pleasure working with you, and I truly appreciate this opportunity to help (the client)."
-Very large student loan lender/servicer