Have a consumer grievance?
Customer Service Advocates specializes in finding that elusive yet successful communication with large, enterprise companies while resolving the customer's most frustrating issues.
Customer Testimonials
"(Customer Service Advocates) helped me with my student loans. They took all the frustration and intimidation that goes with communicating with (the lenders) and turned it into a situation I can handle. They did this within a matter of days!"
-Busy professional
"(Customer Service Advocates) helped solve my credit card dilemma. The company had signed me up for a debt cancellation program I never authorized. Customer Service Advocates was able to convince (the company) that I did not sign up for this. I was reimbursed over $1,500!"
-Senior Citizen
"I was sent to collections due to an unpaid balance Medicare should have taken care of. Well apparently they did! The collections company had old information and Customer Service Advocates helped clarify the situation. They saved me close to $1,000."
-Senior Citizen
(Customer Service Advocates) helped straighten out my insurance dilemma. I had changed insurance companies in the last year and was still receiving bills from the previous company. They even sent my account to a law firm in addition to a collection company. (Customer Service Advocates) helped me update my account and I actually had a refund instead of having to pay."
-Senior Citizen
"(Customer Service Advocates) does beautiful work. They helped me get a reimbursement from a merchant company that charged my bank account (without my authorization). My finances went into a tailspin. (Customer Service Advocates) found the right person to talk with about my specific situation. They convinced the company to reimburse me the entire amount they took."
-Spouse of former business owner
"(Customer Service Advocates) not only saved me from having my vehicle repossessed, but they were able to convince the bank to give me a courtesy correction with credit bureau."
-Senior Citizen
"(Customer Service Advocates) helped me negotiate a better rate with my bank credit card company and almost immediately ended those collection calls. They also helped get some late fees taken off my account."
-Senior Citizen
Company Testimonials
"Thanks for alerting us to the issues."
-Chief Officer of top 10 US company
"We would not have known about the customer issues had (Customer Service Advocates) not brought this to our attention. Thank you for this.
-Senior Officer in Large Retailer
"I appreciate your bringing this to our attention and allowing us to review and resolve the concern with (the client)."
-Director of world's largest medical provider (facilities)
"Thanks for working with us."
-President of large bank (Big 5)
"You are a wonderful consumer advocate!"
-Director of retail giant
"It was a real pleasure working with you, and I truly appreciate this opportunity to help (the client)."
-Very large student loan lender/servicer